Higher education institutions are complex enterprises with diverse stakeholders—students, faculty, executive and administrative staff, alumni, industry and community partners, to name a few. Collectively, these institutions have academic, research and business objectives that demand robust and dynamic network services.
Vision and value statements from universities across EMEA identify many common challenges that demand the right investment in the right technologies. They are:
- Modernization, digitalization and transformation of university operations
- Delivery of high quality educational and research services and experiences
- Encouragement of diversity, equality and neutralization of student poverty across staff, faculty and student populations
- Improvement of student health and well-being to better support student success
Addressing these important challenges is paramount for higher education communities that aim to make data-driven decisions to better align investments with tangible outcomes, optimize operations and improve on- and off-campus experiences. Fortunately, today’s AI-driven networks are designed to harvest data and deliver the intelligence and insight needed to achieve success in these areas.
Providing Targeted Student Services
Universities worldwide are investing significantly in technological support mechanisms for students and faculty. However, these support systems are usually reactive and require the user to report a problem in the first place. In many cases, support is provided too late or worse – it isn’t provided at all.
Location services and artificial intelligence can transform network support services by delivering a proactive early warning system that analyzes footfall data to identify and profile withdrawn behavior. The ultimate objective is to identify and engage with those that need support as early as possible to ensure their well-being and academic success. By leveraging trend analysis data, student services now have new ways to make a positive and lasting impact on student life.
Facilitating Student Engagement
Student engagement is another focus area driven by location services. For example, delivering real-time notification and navigation to available study spaces, congestion alerts to manage social distancing across university assets, assuring effective use of real estate and faculty and general notifications to enrich the overall campus experience. In the early days of a new student’s campus life, this approach can also help them settle in and navigate their new environment. This technology can also help avoid the need for pastoral support later on.
Meeting the Needs of the Higher Education Community
Juniper’s AI-driven networks are empowering institutions around the world to power connections and empower change to transform their businesses and deliver unrivalled user experiences.
Today’s intelligent AI-driven network is the enabler and we’re committed to helping universities fulfill their strategies and visions.
With a Juniper network, academic and research professionals can thrive in their chosen field, deliver outstanding user experiences and unleash the power of data analytics. In this way, intelligence and fact inform strategies and drive investment to powerful outcomes.
Looking Ahead
In the coming months, we’ll share how our collaborative efforts across the EMEA region are helping higher education institutions drive modernization, digitalization and transformation and unleash insight to support positive improvements and experiences across the following strategic areas:
- Student Health and Wellbeing
- Recruitment and Retention
- Engagement and Student Success
- Efficiencies and Cost Control
- Safety and Security
- Unrivalled User Experiences
To learn how Juniper can help your university in its digital transformation journey, visit our Higher Education solutions page. If you’d like to receive our Higher Education newsletter, sign up here.
