Artificial Intelligence (AI) has been around for a while, having first been turned into a field of study in 1959 at Dartmouth College (a Juniper Mist Customer!). Yet in the past few months, the amount of interest in AI has completely burgeoned with the introduction of ChatGPT and Large Language Models (LLMs).
While LLMs represent a huge leap forward in the field of AI, it’s wrong to assume they replace the need for existing AI-driven virtual network assistants like Marvis. Yes, a generative conversational interface makes LLMs extremely easy to use and extraordinarily insightful in their replies, but unlike these LLMs, Marvis’ learning is entirely focused on the performance of wired and wireless networks. Hence, LLMs currently lack the real-time insights, troubleshooting and understanding of networks.
The most effective solution is a combined technology approach that uses LLMs to augment the conversational capabilities of a Virtual Network Assistant (VNA). This combined capability was the topic of Juniper’s recent announcement at Mobility Field Day.
Optimizing User Experiences with Marvis and ChatGPT Integration
Marvis now leverages an LLM API to respond to user queries for technical documentation and other Juniper Mist knowledge base data. The Marvis LLM interface will also cite resources for more information. This helps IT administrators get the necessary information almost immediately – ensuring the best user experiences possible. Here are some real-world examples:
Security of Personal Data
Technology advancements should always address security concerns especially when that technology acts on company or personal data. At Juniper, we strive to provide the best and most secure user experience with our products and solutions. That’s why we safeguard personal data with industry-standard physical, technical and organizational measures and secure personal data in controlled servers with limited access.
- Press Release: AIOps Leadership
- Blog: Access Assurance
- Marvis Product Page
- Marvis Datasheet
- AP24 Product Page
- AP24 Datasheet
- Expanded Marvis Conversation Interface with ChatGPT
- Marvis Learns About Zoom User Experiences to Improve Network Performance
P.S. We’re not magicians. We’re also not AI washers. Take a look behind the scenes to see how AI gets real.
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