As the complexity of digital connectivity continues to expand exponentially, network operations are the unsung hero as they ensure the seamless flow of information across organizations and often across the globe. Traditional tools and methodologies, although informative, are not entirely equipped for this new landscape. This is where the transformative power of artificial intelligence (AI) comes into play, helping redefine your approach to network operations and support. At Juniper, our AI-Native Networking solutions and services are at the leading edge of this new frontier.
The challenge at hand
The life of network operations today is one of constant vigilance. As networks grow more complex, the task of maintaining, troubleshooting, and optimizing these digital ecosystems can become overwhelming. It’s not just about keeping the lights on anymore; it’s about ensuring they illuminate the paths for data to travel—rapidly, reliably and securely. Overcoming this challenge demands more than conventional tools can offer.
Why AI? A glimpse into the realities
Consider the impact of new tools that are not just reactive, but proactive—or even predictive. Tools that don’t only alert you to anomalies but anticipate them and prevent them from ever negatively impacting user experiences. That’s the promise of AI in network operations (AIOps).
Let me share a recent example. Imagine you have sporadic network latency issues that have been plaguing a critical segment of your infrastructure. You reach out for support to help identify what’s causing them. With traditional tools, this would involve manually reviewing logs, hypothesis testing, and perhaps the deployment of packet sniffers—all of which would likely take days—even weeks—expending intense effort and valuable resources.
Now, envision the support experience driven by AI tools that have been built using continuous learning from thousands of networks over the course of many years. They not only pinpoint the root cause in near real-time, but in many cases will also predict its likelihood and suggest preemptive actions, perhaps even resolving the issue without any human intervention whatsoever.
Sound like an impossible dream? It’s real, and it’s here now with Juniper.
Juniper’s commitment to innovation
We understand the challenges you face. Like you, we’ve navigated the complex network topographies and confronted the constraints of traditional troubleshooting and management tools. But we also see the immense potential that AI brings—not only to alleviate these challenges, but to propel your network operations and support experience into a new era of efficiency, reliability, and security.
Our new Juniper AI Care Services for Mist™ AI portfolio provides an AI-Native, full lifecycle support solution that is a key component of our recently launched Blueprint for AI-Native Acceleration.
Juniper has been on a journey to transform the customer support experience, moving it from reactive to proactive. Juniper AI Care Services reinvent traditional Day 2+ break-fix support. They provide Day 0 design reviews, best practices, and ongoing personalized guidance on how to integrate our latest AI innovations. And on Day 1, we assist with automated deployment and validation of those designs.
In addition, AI Care Services use Mist AI to help customers operate more efficiently and deliver on service level expectations. Our top tier of service, Juniper AI Ultimate Care Service, even provides proactive health checks. If our experts identify any critical network anomalies impacting users’ experiences, they’ll collaborate with your team to resolve them rapidly, helping to optimize your Mist AI value.
Juniper AI Care Services represents a significant milestone for services in delivering on our vision of experience-first networking, enabling customers to move from a stance of perpetual defense to one of insight and action.
The path forward
As we continue our digital journey together, adopting AI is a transformative, not transactional, shift. It’s about leveraging AI to enhance staff skills and knowledge, enabling teams to forecast, troubleshoot, and optimize with a precision and scale previously not available.
Let’s explore together how AI can transform your network operations and support experience. At Juniper, we’re not just imagining the future; we’re actively building it—one intelligent, AI-Native solution and service at a time.
Conclusion
The integration of AI into the support experience is more than an evolutionary step; it’s a leap forward in how we help you manage and optimize digital infrastructures. At Juniper, our mission is to use and help you use the latest tools, technologies, and insights to improve your network lifecycle experience. Together, we can help revolutionize how you plan, deploy, and operate your networks. Welcome to The NOW Way to Network.
Ready to explore how AI can redefine your support experience? Discover Juniper AI Care Services.
