In an era where the only constant is change, businesses face the continuous challenge of evolving their technology infrastructures to stay competitive and efficient. With the growing impact of AI, “innovation” is no longer just a buzzword but a crucial strategy. At Juniper Networks™, we’re driving the evolution of AI in networking technology, including the service experience. Our comprehensive suite of AI-native networking services is designed to guide enterprises through the complexities of deployment, operation, and optimization—enabling them to thrive in this new digital landscape.
Deploying AI-native solutions with confidence
We understand that integrating AI into networking isn’t merely a technology shift, but a reinvention of operations, support, and management. That’s why we offer a comprehensive approach to AI-native deployments. Our services encompass a holistic path from initial design to full operational adoption, emphasizing implementations with minimized downtime and faster time to value.
Pre-deployment prep and insightful strategy
After an in-depth collaborative discovery session with your team, we conduct an analysis tailored to your individual business needs. This enables us to strategize a deployment path that considers the nuances of the existing infrastructure and your goals for the new one. Whether you’re deploying wireless and wired access with Juniper AI Accelerate Service, putting in your first data center for AI workloads with our AI Data Center Deployment Services, or transitioning to an industry-leading next-generation firewall via our Juniper Networks SRX Series Firewall Migration Service, we provide a blueprint optimized to help you reap the most benefit from your new Juniper solution more quickly and with less risk.
Deployment services for speed and scale
Juniper’s deployment services are designed to support you during your rollout—no matter the scale or scope of your enterprise’s deployment. With 25+ years of networking experience, we bring expert design and efficient implementation with minimal disruption, so your new environment starts delivering value right away. The service partnership we provide extends beyond simple installation. Our experts transfer knowledge and impart best practices and guidance to empower your teams from the start. And with AI data center deployments, we help tune performance for your specific AI workloads after the implementation goes into production.
Managing Juniper solutions, your team can use our GenAI search and experience how it saves time and provides more targeted answers to their questions from more than 100,000 Juniper documentation and knowledge base resources. Using AI, we’ve also streamlined our return material authorization process to be more self-service—often not requiring involvement from a technical assistance center engineer.
Optimization services to keep your network humming
As your AI-native network evolves with innovations and changing business requirements, Juniper offers services that optimize performance and threat protection. Our experts work closely with you to assess your network and business needs and provide guidance, such as evaluating planned design changes, recommending configuration changes that better align with those needs, or identifying the best available software release to match them. We can also guide you through testing and upgrades to enable a seamless transition. For data security, our team works to identify potential exposure to known vulnerabilities, recommend policy optimizations, and advise how to tune for better performance and threat avoidance.
Juniper AI Care Services
For users of our wireless, wired access, and SD-WAN solutions, the Juniper AI Care Services portfolio brings greater efficiency, reliability, and security to network operations across the full life cycle. With the power of our Marvis® AI engine’s exhaustive analysis of real-time data, our experts help your team move from reactive to proactive and boost their productivity by easing deployment and simplifying ongoing operations.
Our flagship white-glove offering, AI Ultimate Care, covers the full life cycle and helps enterprises get the most from their network investments. It includes comprehensive rollout assistance, proactive health checks, and an agreed personalized success plan from our proven team of experts. Customers get both a technical liaison and a service advocate, each named as a single point of contact for maximizing the value of your network. Your technical liaison consistently monitors Marvis Actions and service level expectations (SLEs) to ensure any arising issues are promptly and effectively resolved before they impact end users—keeping your network’s health in top shape. This is AI in action—predictive support and proactive resolution.
Why Juniper’s AI-native networking services are different
At Juniper, our innovative drive is complemented by a deep understanding that transitioning to AI-powered operations is a journey and does not happen overnight. We’re ready to help guide you on that journey. To integrate AI into your life cycle operations, we’ve crafted our services to support and enhance IT teams managing these sophisticated networks and deliver a more reliable, secure experience. This is not just about adopting new technology—it’s about transforming an organization’s entire operational ethos.
AI-enhanced support for a seamless experience
Juniper is embedding AI into support processes to improve efficiency and enhance customer experiences. Our generative AI (GenAI)-powered search in the Juniper Support Portal (JSP) delivers precise, targeted answers in record time, helping users find the information they need without sifting through extensive documentation. Additionally, we’ve streamlined our return material authorization (RMA) process with AI analyzing logs to determine whether equipment needs repair or replacement—without requiring a Juniper Technical Assistance Center (JTAC) engineer. These AI innovations, designed to save time and improve operational efficiency, are just the beginning.
Leveraging Marvis, we predict and proactively solve immediate network issues while constantly strategizing for future advancements. Our forward-thinking approach to solutions and services means your investment today prepares you for the technological landscape of tomorrow.
Conclusion: Leading the charge toward an AI-native future
Juniper is a leader in AI for network operations and networks for AI workloads. By anticipating trends and exceeding expectations, we transform potential disruption into a strategic advantage for our customers and partners. Our services, backed by pioneering technology and a profound commitment to our clients’ success, help make your evolution into AI-native networking seamless, swift, and secure.
On your journey to the Self-Driving Network™, partner with Juniper for a future-proof digital transformation and we’ll bring our expertise, dedication, and vision to steer you forward with confidence. Get started by exploring how our Juniper Global Services can help you redefine the capabilities of your network and drive top value for your organization.
