In the spirit of continuous innovation and our commitment to superior solutions that resonate with the needs of our partners and customers, we’ve introduced an exciting enhancement to the Juniper Support Portal (JSP). Meet our new cutting-edge generative AI (GenAI)-powered search feature. This addition underscores our dedication to providing an unmatched omnichannel support experience.
Smarter search to pinpoint what you need faster
With the introduction of Retrieval Augmented Generation (RAG)-based GenAI search, Juniper has taken a major leap forward in our digital support services. In harmony with our digital-first strategy, this search technology takes advantage of advanced AI to thoroughly and efficiently decipher the context and discern user intent behind queries. It means saying goodbye to combing through pages upon pages of results and hello to accessing precise, targeted information at incredible speeds. That’s AI in action!
In a matter of seconds, search results are presented along with relevant citations for each query. The citations simplify information source tracing to help ensure trust in the robustness and reliability of the results, as well as provide a path for deeper investigation. The model only scans public-facing data from Juniper documentation, knowledge base articles, and other resources to uphold the highest standards of data privacy while safeguarding your private customer information.
Stepping toward future innovations
Implementing GenAI search within JSP is just the beginning. This development lays a robust foundation for expansive capabilities that will help redefine interactions and experiences in support scenarios. For example, our new AI-driven return material authorization (RMA) process embeds AI into the workflow for certain cases. It will ask for specific log files and analyze them to determine if there’s a definitive need to return equipment for repair and/or replacement—no Juniper Technical Assistance Center engineers involved. Your team will enjoy a much more efficient, time-saving process.
Our vision for the future is clear, and with each step we reaffirm our steadfast commitment to not just meet but exceed the expectations of customers and partners.
Experience the “GenAI-tastic” difference now
Test it yourself or watch this brief demo to see the difference it can make in streamlining your workload. And don’t forget to share your assessment of this new capability through our integrated thumbs up/down feedback system. It will help us refine the model for even better results.
As Juniper continues to break new ground, we’re excited for our partners and customers to join us on this journey. Discover firsthand how our GenAI-powered search elevates the support experience, underscoring our commitment to innovation, customer satisfaction, and digital-first strategy.
I’ll be talking about how AI is transforming the support experience during our Feb. 27 virtual event, AI-Native NOW: Journey to the Self‑Driving Network™. Register now.
In the meantime, be sure to check out the latest innovations to our AI-Native Networking Platform.
