In my conversations with CIOs, I frequently hear the same common themes. Regardless of their industry, there is a strong desire to transform business operations through digitalization, drive more value from IT investments, and do more with less IT resources. Many, if not all these IT leaders, believe that the only way to achieve these goals is through proactive automation, with AI opening up unlimited possibilities. I couldn’t agree more.
The value of AI was actually a key tenet behind why Mist was founded in 2014; to leverage AI and the modern cloud to help IT teams proactively gain more insights from network and application data to stay one step ahead of user problems. Since Mist’s acquisition by Juniper five years ago, this premise has evolved into a full-blown AI-Native Networking Platform that expands across all key networking domains – wired, wireless, WAN, and data center. This is how Juniper achieves its corporate mission of making every connection count.
Our bold approach in this space has led us to be a leader in proactive network operations that drive real value and save both time and money. For example, we were first to market with AI-Native actions that proactively diagnose and recommend corrective actions for the network. We were first with dynamic packet capture to avoid unnecessary truck rolls. And we were first with customizable Service Level Expectations (SLE) that fuse our domain knowledge and learning to optimize user experiences. And let’s not forget that we were also the first to introduce our AI-Native virtual network assistant (VNA) Marvis, that uses a conversational interface to provide easy access to a wealth of domain expertise, and has integrated digital twinning capabilities to find and fix problems without users having to be present. All these product innovations have helped our customers and partners reduce OpEx by up to 85% and eliminate up to 90% of inbound networking trouble tickets. We also believe that this is why we are positioned as a leader in analyst reports such as the 2024 Gartner® Critical Capabilities and Magic Quadrant™ for Enterprise Wired and Wireless LAN Infrastructure.
Many of these industry firsts were first debuted at Mobility Field Day events across the years, which has become a sort of coming out show for our best wired/wireless features. Well today is MFD11, and we promise to do more of the same! More specifically, today we are announcing the following innovations in proactive AI-Native operations (all of which can be seen live and/or on demand here.)
Assure end user experiences with proactive insight:
- New Marvis Application Experience harnesses continuous learning to provide invaluable understanding and identify the root cause of issues for Zoom/Teams calls.
- Marvis Minis for Wired that proactively finds wired issues without users being present.
- New service level expectations (SLEs) that assure wired experiences by monitoring the status of key network, client and application metrics.
Simplify operations with proactive troubleshooting and remediation:
- Only AI-Native Dynamic Spectrum Capture brings network rewind to identify issues cause by wireless interference.
- More efficient troubleshooting with wired dynamic packet capture (dPCAP), saving your IT team on truck rolls to troubleshoot.
- New Marvis Actions improve wired troubleshooting proactively identifying issues and determining remediation actions.
Prevent non-compliant usage with proactive access control:
- Simplified posture validation and access enforcement with UEM/MDM integration with solutions such as Jamf and Microsoft® Intune.
- Cloud-native eduroam support simplifies onboarding at over 10k eduroam-connected locations in over 100 territories.
Taking our experience-first approach to the next level
Our latest innovations build on the foundation of our experience-first approach, which relies on three AI-Native Networking pillars that inform how we develop solutions and measure progress:
The right data: The bedrock of our AI-Native Networking Platform is the right data—data that has been meticulously cultivated to train the Mist AI engine for over nine years. This rich data set powers our Marvis VNA, which now introduces Marvis Application Experience Insights and extends its AI-Native Digital Experience Twin Capabilities to wired networks. Marvis Minis for wired operations exemplifies our dedication to preemptive problem-solving, diagnosing authentication issues before they impact users. This proactive approach is part of our answer to the pain point of increasing network complexity, offering clarity and control in an ever-evolving landscape.
The right real-time response: We deliver on our promise of the right response through real-time, AI-Native insights and actions. Our new Marvis Actions for wired networks, including misconfigured switch port and loop detection, are designed to reduce mean time to repair (MTTR), directly addressing the pain point of constrained resources. With these tools, IT teams can swiftly and efficiently identify and rectify issues, ensuring more network reliability and user satisfaction.
The right infrastructure: Finally, the right infrastructure is the cornerstone of our AI-Native Networking Platform, embodied by our cloud-native architecture. Our exclusive dynamic packet capture (dPCAP) for wired networks and the predictive application assurance for wireless networks are prime examples of our infrastructure’s capability to adapt and respond to unpredictability. Dynamic Spectrum Capture brings unprecedented visibility into RF spectrum and Wi-Fi channels that the industry has lacked until today. It triggers a snapshot and delivers a spectrum rewind for RF interference to accelerate wireless troubleshooting time from days to minutes with even fewer onsite visits. These features enable IT teams to manage networks with exceptional efficiency, assuring high performance at scale.
Lead your networking vision with confidence and foresight
As we unveil these enhancements, we not only continue the momentum from our January AI-Native Networking Platform launch, but also set a new benchmark for proactive AI in networking. We craft our solutions to address the pain points of network complexity, constrained resources, and unpredictability, empowering IT teams to lead with confidence and foresight.
Learn more
Get the full download from our press release here and tune in for the MFD11 livestream here to see these new innovations in action.
Gartner Disclaimer
Gartner, Magic Quadrant for Enterprise Wired and Wireless LAN Infrastructure, Tim Zimmerman, Christian Canales, Nauman Raja, Mike Leibovitz 6 March 2024.
Gartner Critical Capabilities for Enterprise Wired and Wireless LAN Infrastructure, Christian Canales, Tim Zimmerman, Nauman Raja, Mike Leibovitz, 11 March 2024
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